Privacy Policy
Last updated: 1 September 2026
Here's a plain-English rundown of what personal data Colidio collects when you shop at colidio.com, and how we take care of it.
1. Data we collect
Your name, delivery and billing address, email, phone number, order history, and payment confirmation (we never store full card details — our payment processor handles that).
2. Why we need it
To process and deliver orders, manage returns and support requests, prevent fraud, and, if you've opted in, send you news and offers by email.
3. Our legal basis
We process data to fulfil our contract with you, to meet legal obligations such as tax recordkeeping, and, where consent has been given, for marketing.
4. Who sees it
Delivery couriers, payment processors, and IT providers that keep the store running — all under data processing agreements. Your data is never sold on.
5. Cookies
Essential cookies keep the store working; with your consent, we also use analytics and marketing cookies to understand and improve the shopping experience.
6. Retention
Order records are kept as long as tax and accounting rules require. Marketing data stays until you unsubscribe or ask us to remove it.
7. Your rights
Under GDPR and UK GDPR you can request access to, correction of, deletion of, or export of your data, and withdraw marketing consent whenever you like. Email contact@colidio.com to action any of these.