Thanks for stopping by Colidio (colidio.com). Placing an order with us means you're happy with the terms laid out here. If something doesn't sound right, do get in touch before checking out — always easier to sort things beforehand.

1. About us

Colidio is an online retailer operating through colidio.com, offering home, kitchen and garden goods across the United Kingdom and the European Union.

2. Placing an order

An order you place is an offer to purchase, which we accept once payment has gone through and we've sent confirmation. Occasionally we may need to cancel an order due to stock or pricing errors — if that happens, you'll get a full refund straight away.

3. Prices and payment

Prices are displayed in GBP or EUR depending on your storefront and include VAT where applicable. All payments are processed securely through our checkout providers.

4. Delivery

Full timeframes and costs sit on our Shipping & Payment page. Delivery windows are estimates rather than promises — bank holidays and customs can occasionally push things back a day or two.

5. Cancellations and returns

Your full rights around cancelling and returning items are covered on our Withdrawal & Cancellation and Refund Policy pages.

6. Our liability

We're responsible for loss or damage resulting from our failure to meet these terms, to the extent the law allows. Nothing here limits liability for anything that legally can't be limited, such as death or injury caused by negligence.

7. Updates to these terms

These Terms may be revised from time to time. Whatever version is live on this page when you order is the one that applies.

8. Get in touch

Any questions, email us at contact@colidio.com.