Not quite what you expected? Here's how we handle refunds at Colidio.

1. Fourteen days to change your mind

UK and EU consumer law gives you 14 days from the day your order arrives to request a refund, no reason required. Head to our Withdrawal & Cancellation page for the full steps and a ready-to-use form.

2. What we expect returned items to look like

Please send items back unused, ideally in their original packaging. If an item shows signs of handling beyond simply checking it over, we may deduct some value from the refund.

3. Damaged or faulty items

Something arrived broken or wrong? Email photos to contact@colidio.com and we'll arrange a replacement or refund — usually no return needed first.

4. When and how you're refunded

We refund your original payment method within 14 days of receiving the item back, or of getting proof of postage, whichever comes first. Standard delivery costs are refunded; any express upgrade you paid for isn't.

5. Exceptions

Personalised items and hygiene-sealed products with a broken seal can't be returned for change-of-mind reasons, following standard consumer protection rules.

6. Questions

Reach us anytime at contact@colidio.com — we typically reply within a working day.